1. Scope of Application

These Terms and Conditions apply to all orders placed through the SpiceHaus website. By placing an order, you agree to these terms.

2. Contract Formation

  • Product listings constitute a non-binding invitation to place an order.
  • A legally binding contract is formed once payment is successfully completed and the order confirmation email is sent.
  • The invoice is issued electronically and sent to the registered email address.

3. Prices and Payment

  • All prices are displayed in Euro (€) and include statutory VAT in accordance with German law.
  • Payment must be completed online using the available payment methods.
  • Orders will not be processed without successful payment.

4. Order Pickup & Delivery

  • SpiceHaus offers both Order Pickup  and Delivery services.
  • Customers must collect their orders within the communicated pickup timeframe.
  • Delivery is available to eligible locations. Delivery charges may apply depending on the delivery address and order value.
  • Cash on Delivery (COD) is available for eligible delivery orders. Additional delivery charges may apply.
  • Customers choosing store pickup may be required to present their order confirmation or invoice at the time of collection.

5. Product Availability

  • All products are subject to availability.
  • If an item becomes unavailable after ordering, SpiceHaus reserves the right to cancel the affected item or order and refund the corresponding amount.

6. Customer Obligations

  • Customers must provide accurate personal and contact details.
  • Customers are responsible for checking the products at the time of pickup.

7. Liability

  • SpiceHaus is liable for damages only in cases of intent or gross negligence.
  • Liability for slight negligence is limited to foreseeable, contract-typical damages, as permitted by German law.

8. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Germany.

9.Order Cancellation (Before Pickup)

  • Orders may be cancelled before pickup by contacting customer support.
  • Once the order has been collected, cancellation is no longer possible.
  • Approved cancellations will be refunded to the original payment method.

10.Returns

Due to hygiene and food safety regulations:
  • Returns are accepted only if:
    • Incorrect items were provided.
    • Products were damaged or expired at the time of pickup.
  • Products must be returned within 14 days of the pickup date, along with the original invoice.
  • Opened or correctly supplied food items cannot be returned.

11.Refunds

  • Approved refunds will be processed to the original payment method.
  • Refund timelines depend on the payment provider.
  • No refunds are issued for change of mind after pickup.